Workshops and Webinars

  • Assembly Bill 503 – Implementation Strategies 2018 (Free to Members)

    Presented by: Diana Hammons, SFMTA Presented On: Thu, Mar 8 12:00 AM - 1:00 AM

    This  22 minute presentation will be available for the full year.  The presentation will provide background on AB 503 with Implementation Strategies to help plan a program that meets mandated requirements.

    Free to all CPPA members.  To view the webinar please register; a link to view will be emailed to you.  

    Not available to non-members at this time.

  • 16


    Supervision/Management Workshop

    Presented by: Kim E. Jackson, CAPP, Princeton University/Wanda Brown, IPI Thu, Aug 16 8:00 AM - 4:00 PM
    Cal Poly University San Luis Obispo-Poly Canyon Village Conference Room

    This one day workshop is for managers, supervisors and administrators

    Session 1: Motivating, Training and Coaching Your Employees

    9:00 a.m. – 12:00 p.m.

    Session Presenter: Wanda Brown, Regional Trainer, IPI

    To be successful supervisors or managers, we must first understand how effective leadership can positively shape organizational values. In this session, presenter Wanda Brown will provide an overview of how to create a work environment designed to retain good employees and develop others through motivating, training, and coaching programs.  Topics will include a broader understanding of how to harness the talent that different generations in the workplace bring. 

    Speaker Bio: Wanda Brown

    Wanda Brown, MBA, served on the International Parking Institute’s Board of Directors from 2008 to 2015, representing the interest of hospitals and medical centers.  Wanda’s extensive industry experience includes 17 years with UC Davis Medical, where she held the position of Assistant Manager for Parking, Transportation, and Fleet Services. She co-chaired the IPI Membership Committee, providing membership resources and assisting with strategic development for new and established membership benefits.  Wanda also served on the Sustainability Committee, launched IPI’s first online Shoptalk, contributes to the Parking Matters® Blog, and writes articles for The Parking Professional magazine.  In 2012, her contributions earned her the organization’s Chairman’s Award.

    Session 2: Working Through Change in the Workplace

    1:00 – 4:00 p.m.

    Session Presenter: Kim Jackson, CAPP, Regional Trainer, IPI

    In today’s workplace, change is frequently the only constant we experience. In this session, presenter Kim Jackson, CAPP, will address the issues every leader needs to understand about managing a changing work environment and how to better assist our teams to adapt. Topics will include defining workplace change, the change IQ continuum, steps to effective change, and recognizing group dynamics and the specific behaviors that may contribute to poor group dynamics. 

    Speaker Bio: Kim E. Jackson, CAPP

    Director, Transportation & Parking Services

    Princeton University

    Kim provides leadership, expertise and management for university transportation and parking operations, services, facilities and programs. In 2008 she was hired as the first Director, Transportation & Parking Services for Princeton University.  Kim previously worked at the International Parking Institute (IPI) as the Executive Director.  Prior to IPI, Kim was Director of Parking & Transportation at Rutgers University in New Jersey responsible for the university’s parking and transportation programs, and management of daily operations of a multi-faceted program for five New Brunswick campuses, and contracted bus services. Kim is a class of 2000 CAPP graduate and currently serves as Past Chair to the IPI Board of Directors.

    Breakfast, lunch and parking are included.  

    Please contact for area lodging options.  

  • 22


    Tactical Communication 101 and 201

    Presented by: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Wed, Aug 22 9:00 AM - 4:00 PM
    Santa Clara University 500 El Camino Real Santa Clara CA, 95053, Vari Hall, Weigand Room

    Tactical Communication 101: Dealing Effectively with Difficult & Aggressive Behavior

    This is an interactive course designed to help the participant defuse and de-escalate conflict.  The course is intended to provide front-line customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered at work during the course of performing their duties.  

    After lunch we will continue with Tactical Communication 201: Setting the Tone through Effective Communication 

    The second of two seminars designed to assist front-line staff in the delivery of excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers.  This seminar is intended to assist staff in the delivery of quality customer service while navigating the complexities of difficult customer interactions. This session focuses attention on the influences that affect our ability to successfully communicate with the public as well as co-workers.  Information presented in this course builds on the skills and techniques introduced in Tactical Communication 101.


    Learning Objectives for Tactical Communication 101: In this course, you will learn how to:

    * Understand the fundamental characteristics of professionalism

    * Reduce customer complaints through effective communication strategies

    * Use paraphrasing techniques as a communication tool 

    * Demonstrate active listening skills to better understand the customer

    * Recognize potential stress inducing behaviors at work

    * Identify inconsistencies in your communication style with customers and co-workers 

    * Strengthen your professional credibility  

    Learning Objectives for Tactical Communication 201: In this course, you will learn how to:

    * Appreciate the influence of the first impression

    * Understand the impact and effect of rudeness

    * Identify the impacts of “Mood Quotient”  

    * Define and appropriately apply empathy with customers & co-workers

    * Recognize the physical signs of deception

    * Define learned & situational optimism

    * Recognize customer service as an attitude

    Continental Breakfast and Lunch will be Provided


    $5.00, Please stop at main gate kiosk (El Camino and Palm Drive) to purchase your parking pass and the officer will provide directions to the class location.

  • 6


    Hearing Officer Training

    Presented by: Steve Bowman, Attorney at Law Tue, Nov 6 8:30 AM - 4:30 PM
    LAX Marriott 5855 W Century Blvd, Los Angeles, CA 90045

    Learn how to conduct Hearings Practice rendering effective decisions applies to anyone involved in making parking citation decisions.

    Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering Hearing Officer procedures and class participation in Hearing scenarios will be included. Attendees will receive a written Hearing Examiner manual.

    Topics Include:
    1. Overview of the Contesting Program
    2. Initial Review Process and Procedure

    3. Setting up the Hearing
    4. Fines and Exceptions
    5. Meeting Agency Requirements
    6. Review of a model Hearing Manual
    7. Application of Applicable Vehicle Code Sections
    8. Completion of 8 hours of training 40215 C.V.C.

    Make a Hotel Reservation