Training Held at Chapman University
CPPA is very excited to host this unique training opportunity with Vistelar. Learn how to prevent, manage and de-escalate conflict before an interaction starts, through the many phases of conflict to after an interaction ends.
Vistelar trains those who directly interact with the public (contact professionals), as well as anyone within an organization who would benefit from knowing how to better manage conflict between departments, among team members and between supervisors and employees.
Vistelar’s training is focused on the point of impact – the short period of time when a disagreement or insult can escalate to conflict and on to emotional and/or physical violence. Vistelar’s training affects a wide range of situations, from the outcome of brief encounters to the quality of long-term relationships.
Vistelar is a world leader in point-of-impact conflict management training (non-escalation, de-escalation and crisis intervention, coupled with physical alternatives), that addresses how to:
· Provide better customer service
- Predict, prevent and mitigate violence
· De-escalate resistance, anger and abuse
· Avert verbal and physical attacks
· Control crisis and aggression
· Improve future interactions
· Not look bad on YouTube or the evening news
This training is appropriate for:
1. Enforcement Staff
2. Front line customer service staff
Includes continental breakfast and lunch
Space is limited to 40 participants. Please share this announcement with your any colleagues in or outside your organization who you feel may benefit! CPPA members can register non-members from their agency for the training at the CPPA rate.
Parking information and room name/location will be emailed the week of training
Contact: Jon Hamblen with any questions at firstname.lastname@example.org