Events

Workshops and Webinars

  • Assembly Bill 503 – Implementation Strategies 2018 (Free to Members)

    Presented by: Diana Hammons, SFMTA Presented On: Thu, Mar 8 12:00 AM - 1:00 AM

    This  22 minute presentation will be available for the full year.  The presentation will provide background on AB 503 with Implementation Strategies to help plan a program that meets mandated requirements.

    Free to all CPPA members.  To view the webinar please register; a link to view will be emailed to you.  

    Not available to non-members at this time.

  • Monthly Roundtable Call

    Presented by: Jon Hamblen Presented On: Wed, Sep 5 1:30 PM - 2:30 PM
    WebEx Webinar

    Join your CPPA colleagues on this monthly call to ask questions, discuss current challenges and to share solutions.  

    All CPPA members are welcome to join the call.  These will occur on the first Wednesday of every month from 1:30 - 2:30 p.m. 

    Please contact jhamblen@cityofpasadena.net if you have any questions, or if you have any items you'd like to discuss.

  • 27

    Sep

    Conflict De-Escalation Training

    Presented by: Vistelar Training Institute Thu, Sep 27 8:00 AM - 5:00 PM
    Chapman University 1 University Drive Orange, CA 92866

    Training Held at Chapman University


    CPPA is very excited to host this unique training opportunity with Vistelar. Learn how to prevent, manage and de-escalate conflict before an interaction starts, through the many phases of conflict to after an interaction ends.

    Vistelar trains those who directly interact with the public (contact professionals), as well as anyone within an organization who would benefit from knowing how to better manage conflict between departments, among team members and between supervisors and employees.

    Vistelar’s training is focused on the point of impact – the short period of time when a disagreement or insult can escalate to conflict and on to emotional and/or physical violence. Vistelar’s training affects a wide range of situations, from the outcome of brief encounters to the quality of long-term relationships.

    Vistelar is a world leader in point-of-impact conflict management training (non-escalation, de-escalation and crisis intervention, coupled with physical alternatives), that addresses how to:

    ·         Provide better customer service

    •    Predict, prevent and mitigate violence

    ·         De-escalate resistance, anger and abuse

    ·         Avert verbal and physical attacks

    ·         Control crisis and aggression

    ·         Improve future interactions

    ·         Not look bad on YouTube or the evening news

    This training is appropriate for:

    1. Enforcement Staff
    2. Front line customer service staff

    3. Supervisors
    4. Managers
     

     Includes continental breakfast and lunch

     

    Space is limited to 40 participants.  Please share this announcement with your any colleagues in or outside your organization who you feel may benefit!  CPPA members can register non-members from their agency for the training at the CPPA rate. 


    Parking information and room name/location will be emailed the week of training

    Contact: Jon Hamblen with any questions at workshops@cppaparking.org

  • 3

    Oct

    CPPA Monthly Roundtable Call

    Presented by: Jon Hamblen Wed, Oct 3 1:30 PM - 2:30 PM
    Webinar

    Join your CPPA colleagues on this monthly call to ask questions, discuss current challenges and to share solutions.  

    All CPPA members are welcome to join the call.  These will occur on the first Wednesday of every month from 1:30 - 2:30 p.m. 

    Please contact jhamblen@cityofpasadena.net if you have any questions, or if you have any items you'd like to discuss.

  • 6

    Nov

    Hearing Officer Training

    Presented by: Steve Bowman, Attorney at Law Tue, Nov 6 8:30 AM - 5:00 PM
    LAX Marriott 5855 W Century Blvd, Los Angeles, CA 90045

    Learn how to conduct Hearings Practice rendering effective decisions applies to anyone involved in making parking citation decisions.


    Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering Hearing Officer procedures and class participation in Hearing scenarios will be included. Attendees will receive a written Hearing Examiner manual.

    Topics Include:
    1. Overview of the Contesting Program
    2. Initial Review Process and Procedure

    3. Setting up the Hearing
    4. Fines and Exceptions
    5. Meeting Agency Requirements
    6. Review of a model Hearing Manual
    7. Application of Applicable Vehicle Code Sections
    8. Completion of 8 hours of training 40215 C.V.C.


    Make a Hotel Reservation



  • 6

    Nov

    Tactical Communication Training 101 and 201

    Presented by: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Tue, Nov 6 8:30 AM - 5:00 PM
    LAX Marriott 5855 W Century Blvd, Los Angeles, CA 90045

    This is an interactive course designed to help the participant defuse and de-escalate conflict.  The course is intended to provide front-line customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered at work during the course of performing their duties.

    The second of two seminars designed to assist front-line staff in the delivery of excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers. This seminar is intended to assist staff in the delivery of quality customer service while navigating the complexities of difficult customer interactions. Information presented in this course builds on the skills and techniques introduced in Tactical Communication 101.


  • 6

    Nov

    Motivating and Training Your Employees

    Presented by: Wanda Brown, IPI Tue, Nov 6 8:30 AM - 5:00 PM
    LAX Marriott 5855 W Century Blvd, Los Angeles, CA 90045

    To be successful supervisors or managers, we must first understand how effective leadership can positively shape organizational values. In this session, presenter Wanda Brown will provide an overview of how to create a work environment designed to retain good employees and develop others through motivating, training, and coaching programs.  Topics will include a broader understanding of how to harness the talent that different generations in the workplace bring.