Events

  • 12

    Jul

    Hearing Officer Training

    Presented by: Steve Bowman, Attorney at Law Wed, Jul 12 8:00 AM - 5:00 PM
    Pasadena City Hall 100 N. Garfield Avenue Pasadena, CA 91101

    Learn how to conduct Level 2 Administrative Hearings and render effective decisions when reviewing parking citation appeals.


    Attendees of this 8-hour training program will be taken through the citation appeal and Hearing process. In-depth discussion covering Hearing Officer procedures and class participation in Hearing scenarios will be included. Attendees will receive a written Hearing Examiner manual.

    Topics Include:
    1. Overview of the Contesting Program
    2. Initial Review Process and Procedure
    3. Setting up the Hearing
    4. Fines and Exceptions
    5. Meeting Agency Requirements
    6. Review of a model Hearing Manual
    7. Application of Applicable Vehicle Code Sections
    8. Completion of 8 hours of training 40215 C.V.C.

     

    Continental Breakfast and Lunch is Provided

  • 26

    Jul

    Hearing Officer Training

    Presented by: Steve Bowman, Attorney at Law Wed, Jul 26 8:00 AM - 5:00 PM
    California State University, Sacramento 7667 Folsom Blvd Sacramento, CA 95826 Folsom Hall, Room 1049

    Learn how to conduct Level 2 Administrative Hearings and render effective decisions when reviewing parking citation appeals.


    Attendees of this 8-hour training program will be taken through the citation appeal and Hearing process. In-depth discussion covering Hearing Officer procedures and class participation in Hearing scenarios will be included. Attendees will receive a written Hearing Examiner manual.

    Topics Include:
    1. Overview of the Contesting Program
    2. Initial Review Process and Procedure
    3. Setting up the Hearing
    4. Fines and Exceptions
    5. Meeting Agency Requirements
    6. Review of a model Hearing Manual
    7. Application of Applicable Vehicle Code Sections
    8. Completion of 8 hours of training 40215 C.V.C.

     
    Continental Breakfast and Lunch is Provided

  • 27

    Jul

    Parking Industry Fundamentals for Frontline Staff

    Presented By: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Thu, Jul 27 9:00 AM - 4:00 PM
    California State University, Sacramento 7667 Folsom Blvd Sacramento, CA 95826 Folsom Hall, Room 1050

    This course provides an entry-level overview of the purpose, objectives and services of parking programs. Topics include current industry technologies, citation review, adjudication processes, and broader understanding of the role we play in our organizations. Basic customer service concepts will also be reviewed. 
     
    Session topics include:

    • Parking enforcement practices
    • Parking ordinances and regulations
    • Violation adjudication
    • Stakeholder expectations
    • Concepts of conflict resolution
    • Introduction to tactical communication
    • Stages of group development

     
    Learning Objectives for Parking Industry Fundamentals:  In this course, attendees will learn how to:
     

    • Examine a variety of programs and services offered across the parking industry 
    • Review new and approaching technologies and the service enhancements they  offer 
    • Discuss the California Vehicle Code and parking enforcement
    • Explore the various roles we play within our organization 
    • Analyze the “builders” and “barriers” that influence the delivery of good customer service  
    • Identify the dimensions of customer service
    • Recognize the influence we can have in successfully dealing with difficult customer conversations

     
    The Parking Fundamentals course is ideal for parking officers, parking supervisors, customer service employees and anyone who deals with parking-related issues while providing service.
     

    Note: Each session offers CAPP points for recertification or towards the requirement on the application.

    Continental Breakfast and Lunch will be Provided

  • 28

    Jul

    Tactical Communication Training 101

    Presented By: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Fri, Jul 28 9:00 AM - 12:00 PM
    California State University, Sacramento 7667 Folsom Blvd Sacramento, CA 95826 Folsom Hall, Room 1049

    This interactive course is the first of two sessions intended to help participants defuse and de-escalate conflict. The course is designed to provide front-line customer service personnel with tools and options to calmly and effectively address aggressive behaviors and challenging situations encountered during the course of performing their duties.
     
    Learning Objectives:

    • Understand the fundamental characteristics of professionalism
    • Reduce customer complaints through effective communication
    • Demonstrate active listening skills to better understand the customer
    • Recognize potential stress inducing behaviors at work
    • Strengthen your professional credibility

     

    Session participants receive instruction and practice useful tools intended to help create an opportunity for improved communication, understanding, and compliance when dealing with difficult customers.

     Refreshments will be provided

  • 28

    Jul

    Tactical Communication Training 201

    Presented By: Cindy Campbell, Sr. Training & Development Specialist International Parking Institute Fri, Jul 28 1:00 PM - 4:00 PM
    California State University, Sacramento 7667 Folsom Blvd Sacramento, CA 95826 Folsom Hall, Room 1049

    Skills for Customer Service Professionals in the Parking & Transportation Industry-  Setting the tone through effective communication



    The second of two seminars designed to assist front line staff in the delivery of excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers.  This seminar is intended to assist staff in the delivery of quality customer service while navigating the complexities of difficult customer interactions. Information presented in the TC 201 course builds on the skills and techniques introduced in TC 101.
     
    Note:  For best outcomes, agencies are encouraged to include those staff members who have previously attended TC 101.  Previous attendance in TC 101, however, is not required.


    Participants receive additional tools and resources to assist them in evaluating the motivations and addressing the behaviors and demands of difficult customers.


    Course Topics & Discussions • Customer Service: Attitude vs. Aptitude • Rampant Rudeness • Mood Quotient & First Impressions • What Motivates People • Empathy vs. Sympathy • Body Language & The Signs of Deception • Learned & Situational Optimism • Increasing Competence & Performance 


     Refreshments will be provided

  • 15

    Nov

    2017 Annual CPPA Conference & Trade Show

    Wed, Nov 15 8:00 AM - Nov 17 5:00 PM
    Hyatt Regency Monterey

  • 15

    Nov

    2017 Annual CPPA Conference & Trade Show Sponsors

    Wed, Nov 15 8:00 AM - Nov 17 5:00 PM

    For the 2017 Annual Conference the CPPA has developed an expanded program of sponsorship opportunities.  The program offers a wide variety of ways to demonstrate your organization’s support of the CPPA and to showcase your participation in this effort.  Please contact Ms. Yael Oved, CPPA Conference Coordinator, at conference-rep@cppaparking.org or directly at (818) 581-1110 for more information or to reserve your sponsorship preference. 



    Monetary Sponsorship – All include:


    Ø  Company will receive sponsorship recognition in the conference program.

    Ø  Company will receive sponsorship recognition at their booth

    Ø  Sponsorship recognition at banquet lunch

    Ø  Company’s name/logo will be printed on the sponsor banners to be displayed at the conference.

    Ø  Tote Bag Insert - These can be brochures, post card ads or other giveaways with your company’s logo and name.

    Ø  A link on the CPPA website to your company’s website for the following year.
    ***Plus items included under specific sponsorship


    Meal Sponsorship – All include:


    Ø  A banner or sign with your company’s name/logo will be posted at the event.

    Ø  Company will receive sponsorship recognition in the conference program.

    Ø  Company will receive sponsorship recognition at their booth

    Ø  Sponsorship recognition at banquet lunch

    Ø  Company’s name/logo will be printed on the sponsor banners to be displayed at the conference.

    Ø  Company to receive 1 complimentary ad space in the October 2016 newsletter (must purchase prior to 10/1/17 to receive this)

            ***Plus items included under specific sponsorship


    Conference Collateral – All include:


    Ø  Company’s name/logo will be printed on each item. Each attendee will receive.

    Ø  Company will receive sponsorship recognition in the conference program.

    Ø  Company will receive sponsorship recognition at their booth

    Ø  Sponsorship recognition at banquet lunch


    Other Sponsorship – All include:


    Ø  See each item for specific details


  • 15

    Nov

    2017 Annual CPPA Conference & Trade Show Vendors

    Wed, Nov 15 8:00 AM - Nov 17 5:00 PM
    Hyatt Regency Monterey

    Includes: (1) 8'x10' exhibit booth. Does not include tables, chairs or electricity (items can be ordered through Tricord, our exhibit company--they will contact you with order form). Booths will be assigned on a first come-first served basis. (Note-payment must be received to receive booth assignment.)