Career Opportunities

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Current Career Opportunities

Assistant Parking and Transportation Manager California State Northridge Police Services - Parking & Transportation Division
Deadline: 9/26/2018 5:00 PM

Under general supervision of the Parking and Transportation Services Manager, the Assistant Parking and Transportation Manager is responsible for the day to day parking field operations, special events, and parking personnel supervision. This incumbent supervises the parking officers through a day and night parking officer lead; plans, organizes and manages overall field operations like parking services and enforcement functions, parking citations and traffic control, parking officer services and enforcement, and operation of lots and structures. As primary parking "personnel officer", manages, oversees, and handles disciplinary actions, schedules professional development training, and conducts performance evaluations for designated staff; works closely with CSUN Human Resources and develops thorough knowledge of university orientation and discipline policies; screens job applications for open positions and recommends candidates to the Parking and Transportation Manager; ensures completeness, accuracy and timeliness of all operations functions; is responsible for developing, communicating and maintaining guidelines and procedures to support the functions of parking operations; determines enforcement priorities and works with appropriate leads to deploy field personnel accordingly; acts as administrator in charge in the absence of the Parking and Transportation Services Manager; solicits feedback for improving services from customers and campus community stakeholders; and performs other duties as assigned.

Agency Name
California State Northridge Police Services - Parking & Transportation Division
Hours of Work
Mid-day/evenings, Tuesday through Saturday; subject to change based on campus events
Pay Rate
Salary is commensurate with knowledge, skills, and experience. The University offers excellent fringe benefits.
Hiring Process
Application
Minimum Qualifications
Equivalent to graduation from an accredited four-year college or university with a Bachelor's degree in a Business Administration or Management (relevant equivalent experience maybe substituted on a year for year basis). Equivalent to two years of progressively responsible administrative/supervisory experience preferably with a large public or private university, three years preferred. Parking industry experience is a plus. Experience in personnel and bargaining unit issues highly desired.
Posted
9/10/2018 6:34:37 PM
Deadline
9/26/2018 5:00 PM
Reference
http://bit.ly/HRCSUN
Contact
Christina Villalobos
8186777922
christina.villalobos@csun.edu
18111 Nordhoff Street
Website
https://www.csun.edu/parking/
Additional Info

Candidates should apply by completing the CSUN on-line application utilizing: http://bit.ly/HRCSUN link and must attach a cover letter that addresses the qualifications above and a current resume, including names of three professional references.  

 Applications received through September 26, 2018, will be considered in the initial review and review will continue until position is filled.

Customer Services Supervisor City of Long Beach
Deadline: 9/26/2018 11:59 PM

City Government
The City of Long Beach is a Charter City governed by nine City Council Members who are elected by district and a Mayor who is elected at-large. Elected officials also include the City Attorney, City Auditor, and City Prosecutor. The Council Members and Mayor are subject to a two-term limit, which allows them to serve for a maximum of eight years. The City Council appoints a City Manager and a City Clerk.  The City Manager is responsible for the efficient administration of all City departments, excluding those under the direction of a separately elected official, Board or Commission. Long Beach is a full-service City providing all traditional public services. Over 5,400 full and part-time employees support municipal operations with the majority being represented by eleven employee associations. In addition to its traditional services, Long Beach also maintains one of the world's busiest seaports, which serves as a leading gateway for international trade. The City also has its own full-service commercial airport, a Gas & Oil Department, and is one of only three cities in California with its own Health Department. 
 
To learn more about the City of Long Beach, go to www.longbeach.gov
 
The Department and Bureau
The Department of Financial Management administers the financial affairs of the City and provides related services to citizens, elected officials, and City departments. The Department is charged with managing revenues, expenditures, purchasing, accounting, budgeting, investments, cash management, and debt issuance and management. With a staff of approximately 240 employees, the Department includes the Bureaus of: Administrative Services, City Controller, Budget Management, Commercial Services, City Treasurer, Business Services, Fleet, and Financial Controls.

The Commercial Services Bureau, comprised of 43 staff, provides a range of customer and financial services to the City and its residents including billing, collections, payment processing, and customer services.
 
The Position
The Department of Financial Management has an immediate opening for a full-time, at-will Customer Service Officer in the Commercial Services Bureau. The Customer Service Officer is a new management position responsible for overseeing and strengthening the Bureau's day to day customer support operations. The Customer Service Officer is one of two officer-level positions reporting directly to the Commercial Services Bureau Manager. The Customer Service Officer supervises teams consisting of a Customer Services Supervisor who oversees a group of Customer Service Representatives. Each team runs an independent operation. The Customer Service Officer will be assigned responsibility over two or more of the operations below. Operation assignments may rotate between bureau officers.

  • Billing – This operation manages billing for various city functions, primarily ambulance services and parking citations.  Other miscellaneous billing functions are also managed.
  • Collections – The Collections team manages delinquent collections for the major City billings, including ambulance services, parking citations, business licenses and utilities. Collection activities for some other billings are also managed.  The Bureau obtains small claims judgments where appropriate.  Ultimately, if City collections efforts are not successful, the Bureau also manages the services of outside collection agencies and coordinates with the State's "tax intercept" program.
  • Parking Citations – This group assists citizens with parking-related customer service questions/requests, ensures timely and accurate billing of parking citations and preferential parking permits, coordinates and ensures the training of Parking staff and issuing agencies for updated parking rules and regulations.
  • Lobby In-Person Services – The In-Person Services staff is the front line contact for all customers needing assistance with community service, ambulance transport fees, business licenses, health permits, false alarms and all other non-utility inquiries. Additionally, this operation also creates field activities for utility workers and initiate, cancel, transfer or re-connect utility services.
  • Central Cashiering – This function coordinates the receipt of payments in the City, which includes a large volume of in-person customer payments and account inquiries. The bulk of the in-person payments are ambulance bills, utility bills, and parking citations. Central Cashiering also processes checks received by mail, monitors credit card processing, including remote pay stations, and provides secure storage of cash until its bank transport by commercial courier services.  A new responsibility is handling tax receipts, potentially in cash, from cannabis operations that are now legal in Long Beach. 

EXAMPLES OF DUTIES

Roles and Responsibilities

  • Continue to improve and maintain customer service to best serve residents and City departments.
  • Plan and review the work plan for assigned staff; monitor work activities, projects, and programs; aid staff in learning new job skills and developing existing ones; evaluate work products, methods, procedures, and other performance; meet with staff to identify and resolve problems.
  • Leverage current system capabilities, optimizing the Bureau's productivity and revenue projections
  • Develop and implement written procedures, policies, standards, and training programs.
  • Analyze customer information and evaluate the results to best resolve customer challenges.
  • Manage assigned contracts (e.g. contracts related to: citywide payment processing, collections systems, ambulance billing, parking citations systems and services).
  • Contribute to system administration, including configuration, workflow/approval processing, and user security access.
  • Document and analyze reports of software deficiencies and facilitate citywide resolution.
  • Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.
  • Establish and maintain relevant controls and feedback systems to monitor multiple operations.
  • Provide back-up support, as needed, for the Bureau's Financial Services Officer and Commercial Services Bureau Manager. Back-up duties include: budget oversight for the Bureau, supervision of the Cashiering Division, and general oversight of the bureau.

 The Ideal Candidate
The ideal candidate is a strategic thinker that brings high levels of vision and innovation in tandem with the proven ability to operate in a fast paced, fluid and dynamic environment. The ideal candidate will possesss a team oriented and collaborative leadership style with excellent writing, interpersonal skills, and a strong desire for quality and accuracy. The ideal candidate will have excellent managerial skills and a strong service orientation; a relationship builder who is able to build consensus and facilitate change with staff. The ideal candidate will be driven, detail oriented, highly productive, and have excellent independent motivation and follow-through. The expectation is to effectively navigate and address the myriad of complex organizational considerations with enthusiasm and positive energy. Industry benchmarking and implementation of best practices are expected in this role, along with an ability to effectively manage and communicate the balance between customer expectations and operational capacity.
Key Competencies and Characteristics
  • Participative and inclusive management style
  • Strong customer service orientation and experience.
  • Outstanding decision making and analytical skills.
  • Strong project management and/or system implementation skills.
  • Ability to articulate ideas with staff at all levels of technical or nontechnical backgrounds.
  • Desire to "dig deep" into operations to develop solutions that best meet customer needs.
  • Organized and adept at managing multiple complex projects and competing priorities.
  • Flexible, adaptable, and forward thinking with a holistic approach to problem solving.
  • Proficient mathematical and computer software skills.
  • An active participant in a "hands-on" work environment.


Compensation and Benefits
The annual salary for this position is expected to be in the $85,000 to $105,000 range depending on experience and qualifications.

  • Vacation - 12 days after one year of service, 15 days after four years and six months of service, and 20 days after 19 years and six months of service.
  • Holidays - Nine designated days plus four floating personal holidays per year.
  • Sick Leave - One day earned per month with unlimited accumulation; conversion upon retirement to cash credit toward health and/or dental insurance premiums or retirement service credits.
  • Executive Leave - Five days per year.
  • Bereavement Leave - Three days for death or critical illness of a family member or domestic partner plus three days of accrued sick leave if needed.
  • Health Insurance - Choice of one HMO or one PPO plan, with the City paying the major portion of the premium for employee and dependents.
  • Dental Insurance - Two plans available for employee and dependents.
  • Disability Insurance - City-paid short- and long-term disability insurance benefits.
  • Life Insurance - City-paid term life insurance policy equal to three times annual salary to a maximum of $500,000 in additional to $20,000 term life.
  • Management Physical - Annual City-paid physical examination.
  • Monthly Automobile Allowance
  • Deferred Compensation - Available through ICMA Retirement Corporation.
  • Retirement - California Public Employees' Retirement System (CalPERS), coordinated with Social Security, 2.5% at 55 plan for classic employees (prior or current CalPERS or reciprocating agency members with a 6 month or more break in service) or 2.0% at 62 plan for new members as defined by PEPRA, subject to limitations set by PERS.
 
Selection Procedure
This recruitment will close at 4:30 pm (Pacific Time) on Wednesday, September 26, 2018 (was previously Tuesday, September 18, 2018). To be considered for this opportunity, please apply and submit a letter of interest and resumethat reflect the scope and level of your current/most recent positions and responsibilities as they relate to the duties of this position. Please submit these materials in PDF format at www.governmentjobs.com/careers/longbeach.

The City anticipates inviting a small group of finalists for interviews, with an appointment anticipated shortly after, following the completion of thorough reference and background checks. Incomplete applications or candidates who clearly do not meet the minimum requirements of the position will not be considered. For questions regarding this position, call Daniel Casey at (562) 570-6781. For NEOGOV technical assistance, call applicant support at (877) 204-4442.

This information is available in an alternative format by request to the Administration Bureau at (562) 570-6781. If you require an accommodation because of a disability in order to participate in any phase of the application process, please request it when submitting your application. In support of the City's Language Access Policy, bilingual skills (Spanish, Khmer and/or Tagalog) are desirable for positions interacting with the public.
 
Equal Opportunity
The City of Long Beach is an Equal Opportunity Employer. We value and encourage diversity in our workforce. The City of Long Beach intends to provide reasonable accommodations in accordance with the Americans with Disabilities Act of 1990. If a special accommodation is desired, or if you would like to request this information in an alternative format, please call (562) 570-6781.


Agency Name
City of Long Beach
Hours of Work
40 hours/week
Pay Rate
$85,000 - $105,000
Hiring Process
Application
Minimum Qualifications
Requirements to File Minimum Qualifications •Five (5) years of progressively responsible and related experience in customer service and/or billing and collections, two (2) years of which entailed supervisory responsibilities. •Bachelor's Degree in Business or Public Administration, or a closely related field; or, an equivalent combination of education and related experience. Desirable Qualifications•Knowledge/experience in budgeting and/or accounting are desirable. •Municipal utility experience. •Experience designing and using performance indicators. •Ability to prepare well-written, structured analyses and recommendations. •System skills in understanding design and implementation particularly in billing, collections and related systems
Posted
9/13/2018 9:56:02 PM
Deadline
9/26/2018 11:59 PM
Reference
Contact
Daniel Casey
(562) 570-6781
daniel.casey@longbeach.gov
333 W Ocean Blvd., Long Beach 90802
Website
https://www.governmentjobs.com/careers/longbeach/jobs/2181465/customer-services-officer?pagetype=jobOpportunitiesJobs
Additional Info


Parking Operations Manager AlliedPRA
Deadline: 9/27/2018 11:59 PM

Company:   Started in 1981, AlliedPRA is an award-winning, full-service destination management company.  In addition to meetings and events, AlliedPRA provides commuter transportation services for employees of a major technology company.  This position will work on-site at the client company's Menlo Park campuses.

Essential Duties and Responsibilities:

  • Report directly to the AlliedPRA Program Manager and receive supervision from client's Alternative Transportation Manager.
  • Support all aspects of the Transportation program with a focus on Valet Parking and EV Charging operations.
  • Participate in the development and implementation of Transportation's objectives for the parking and EV charging programs.
  • Plan, coordinate, administer, and evaluate projects, processes, procedures, systems, and standards; ensure service goals are met.
  • Communicate with property managers, vendors, contractors and construction firms through project planning and coordinate implementation; develop plans to mitigate construction related impacts on traffic, parking, pedestrians and bicyclists.
  • Consult with corporate business partners, GSOC and Facilities/Transportation to review and accommodate any requests from the events teams.
  • Manage the collection and analysis of program metrics, timelines and projections.
  • Build efficiency and effective responsiveness into existing operations and help define new operational strategies.
  • Perform an extensive array of administrative tasks, including; making calendar appointments, sending and receiving email, workplace chat and voicemail; scheduling facilities and equipment; managing event logistics
  • Complete site surveys and forecast demand for parking and EV charging; recommend and implement necessary operational changes.
  • Act as project management lead with beta testing and tracking of new initiatives.
  • Act as a knowledge bank for all team members who have questions.
  • Conduct bid procurement for parking facilities improvements and/or alterations.
  • Perform other related duties as required.

Qualifications:

  • Bachelor's degree or comparable experience in related field
  • A minimum of 5 years relevant experience in operating corporate, commercial or university parking and transportation programs
  • Relevant experience in project management
  • Must have experience with Microsoft Office Suite and be highly proficient in Word, Excel, PowerPoint, and Outlook
  • Demonstrated proficiency with adapting to new environments and capacity to think in alternative ways
  • Proven ability to multi-task in a fast-paced team environment. Ability to perform multiple projects simultaneously and prioritize responsibilities and work assignments
  • Excellent writing and interpersonal communication skills
  • Works well with management, peers, clients and suppliers
  • Ability to work well with a team in a collaborative environment
  • Possess a professional manner and appearance when representing the Company
  • Ability to maintain confidentiality and a high level of business ethics
  • Experience with Adobe suite of products (Acrobat & Illustrator)

Salary Range & Benefits: Appropriate with experience; Company sponsored Medical and Dental Package and 401K Plan.

Agency Name
AlliedPRA
Hours of Work
See Job Description
Pay Rate
Negotiable based on experience.
Hiring Process
Application
Minimum Qualifications
See Job Description
Posted
8/28/2018 2:32:23 PM
Deadline
9/27/2018 11:59 PM
Reference
https://alliedpra.isolvedhire.com/jobs/32592.html
Contact
Curt Kendall
(219) 840-2800
Curt.Kendall@alliedPRA.com
Website
https://alliedpra.isolvedhire.com/jobs/32592.html
Additional Info

 This position will work on-site at the client company's Menlo Park campuses.

Parking Operations Manager AlliedPRA
Deadline: 9/27/2018 11:59 PM

Company:   Started in 1981, AlliedPRA is an award-winning, full-service destination management company.  In addition to meetings and events, AlliedPRA provides commuter transportation services for employees of a major technology company.  This position will work on-site at the client company's Menlo Park campuses.

Essential Duties and Responsibilities:

  • Report directly to the AlliedPRA Program Manager and receive supervision from client's Alternative Transportation Manager.
  • Support all aspects of the Transportation program with a focus on Valet Parking and EV Charging operations.
  • Participate in the development and implementation of Transportation's objectives for the parking and EV charging programs.
  • Plan, coordinate, administer, and evaluate projects, processes, procedures, systems, and standards; ensure service goals are met.
  • Communicate with property managers, vendors, contractors and construction firms through project planning and coordinate implementation; develop plans to mitigate construction related impacts on traffic, parking, pedestrians and bicyclists.
  • Consult with corporate business partners, GSOC and Facilities/Transportation to review and accommodate any requests from the events teams.
  • Manage the collection and analysis of program metrics, timelines and projections.
  • Build efficiency and effective responsiveness into existing operations and help define new operational strategies.
  • Perform an extensive array of administrative tasks, including; making calendar appointments, sending and receiving email, workplace chat and voicemail; scheduling facilities and equipment; managing event logistics
  • Complete site surveys and forecast demand for parking and EV charging; recommend and implement necessary operational changes.
  • Act as project management lead with beta testing and tracking of new initiatives.
  • Act as a knowledge bank for all team members who have questions.
  • Conduct bid procurement for parking facilities improvements and/or alterations.
  • Perform other related duties as required.

Qualifications:

  • Bachelor's degree or comparable experience in related field
  • A minimum of 5 years relevant experience in operating corporate, commercial or university parking and transportation programs
  • Relevant experience in project management
  • Must have experience with Microsoft Office Suite and be highly proficient in Word, Excel, PowerPoint, and Outlook
  • Demonstrated proficiency with adapting to new environments and capacity to think in alternative ways
  • Proven ability to multi-task in a fast-paced team environment. Ability to perform multiple projects simultaneously and prioritize responsibilities and work assignments
  • Excellent writing and interpersonal communication skills
  • Works well with management, peers, clients and suppliers
  • Ability to work well with a team in a collaborative environment
  • Possess a professional manner and appearance when representing the Company
  • Ability to maintain confidentiality and a high level of business ethics
  • Experience with Adobe suite of products (Acrobat & Illustrator)

Salary Range & Benefits: Appropriate with experience; Company sponsored Medical and Dental Package and 401K Plan.

Agency Name
AlliedPRA
Hours of Work
See Job Description
Pay Rate
Negotiable based on experience.
Hiring Process
Application
Minimum Qualifications
See Job Description
Posted
9/17/2018 9:51:02 PM
Deadline
9/27/2018 11:59 PM
Reference
https://alliedpra.isolvedhire.com/jobs/32592.html
Contact
Curt Kendall
Website
https://alliedpra.isolvedhire.com/jobs/32592.html
Additional Info

 This position will work on-site at the client company's Menlo Park campuses.

Hearing Officers (Parking & Administrative) Data Ticket Inc.
Deadline: 12/19/2018 11:59 PM

Data Ticket, Inc. is in search for experienced Hearing Officers to service both Parking and/or Administrative(Code Enforcement) citation hearings for the following areas:

•             Northern Calfornia e.g., Sonoma; Napa county region.

•             Central California e.g., Bakersfield; Kern county region.

In particular, we have a specific need for Hearings Officers with experience in Parking.

 

Requirements:

•             CPPA 8 hour training certificate (a must for Parking Hearing Officers)

•             Liability Insurance (Data Ticket can provide contact to a Broker)

•             Industry experience working with Public Agencies for Parking Citations and/or Administrative Citations.

 

If you are interested or would like to provide a referral, please forward most recent resume to: skim@dataticket.com or contact (949) 428-7242.

Agency Name
Data Ticket Inc.
Hours of Work
Any day of the week
Pay Rate
50.00 per Hour
Hiring Process
Application
Minimum Qualifications
Requirements: • CPPA 8 hour training certificate (a must for Parking Hearing Officers) • Liability Insurance (Data Ticket can provide contact to a Broker) • Industry experience working with Public Agencies for Parking Citations and/or Administrative Citations.
Posted
9/12/2018 7:14:26 PM
Deadline
12/19/2018 11:59 PM
Reference
CPPA career job posting
Contact
Sarah Kim
(949) 428-7242
skim@dataticket.com
2603 Main Street, 300
Website
https://www.dataticket.com/aboutus.htm
Additional Info