2016 Annual CPPA Conference & Trade Show

November 2nd - 4th, 2016
Hyatt Regency Orange County

Click on the date to expand/collapse the schedule for that day

Tuesday, November 01, 2016

7:00 AM - 2:00 PM
Golf Tournament

Coyote Hills Golf Club 1440 E. Bastanchury Road. Fullerton, CA 92835

Transportation will be provided from Hotel (Bus leaving at 6am)

Cart, range balls and box meal included

Shotgun format

Accepting singles and foursomes

Club rentals available (call course directly)

Loads of Prizes

Any questions contact Mike at mike.chiodo@ipsgroupinc.com

8:00 AM - 5:00 PM
Hearing Examiner Training

Hyatt Regency 11999 Harbor Blvd, Garden Grove, CA 92840

Hearing Examiner Training:

Learn how to conduct Hearings Practice rendering effective decisions applies to anyone involved in making parking citation decisions.

Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering hearing officer procedures and class participation in hearing scenarios will be included. 

Topics Include:
1. Overview of the Contesting Program
2. Initial Review Process and Procedure
3. Setting up the Hearing
4. Fines and Exceptions
5. Meeting Agency Requirements
6. Application of Applicable Vehicle Code Sections
7. Completion of 8 hours of training 40215 C.V.C.

 Continental Breakfast and Lunch is Provided

8:00 AM - 5:00 PM
Accredited Parking Organization Reviewers Training

Presented By: Casey Jones , Sam Veraldi

The Accredited Parking Organization (APO) program, is IPI’s newest credential, and establishes a benchmark of the quality by which a parking management organization conducts its business and maintains its facilities and services. An APO designation assures the public that a parking program meets national and internationally endorsed standards for professionalism, accountability, creativity, responsibility, and performance.  The new certification recognizes parking organizations that have achieved a comprehensive standard of excellence, based on best practices in responsible parking management and operations, customer service, professional development, safety, and security.

APO Site Reviewers are solely trained by IPI to evaluate organizations pursuing accreditation under the program. Upon successful completion of this training, the site reviewers will receive an APO site reviewer certificate.  This training prepares and designates site reviewers who will then work with applicants who seek to achieve APO status.

9:00 AM - 4:30 PM
IPI Training- Customer Service and Conflict Resolution Training

Presented By: Cindy Campbell

Hyatt Regency 11999 Harbor Blvd, Garden Grove, CA 92840

Customer Service

This course provides attendees with basic concepts related to the delivery of customer service. Topics include the dimensions of customer service, customer acknowledgment, effective communication methods, and techniques that can be used when interacting with difficult customers. Attendees will also gain valuable insights into how they may be perceived by customers and co-workers.

Learning Objectives for Customer Service: In this course, attendees will learn how to:

* Review statistics on how customer service word of mouth and social media reports spread and what that means for your organization and returning customers.

* Explore how to handle difficult and angry customers in a positive manner, including the importance of nonverbal behaviors.

* Identify the three dimensions of customer service.

* Illustrate how the “Model of Communication” can contribute to a positive customer interaction.

* Recognize the benefits of active listening including how to restate, summarize, divide, and clarify the customer’s words to facilitate problem solving.

* Use acknowledgement and positive interactions to deliver good customer service

Conflict Resolution

This course will provide attendees with concepts and techniques intended to neutralize and de-escalate customer conflict. Topics include sources of workplace conflict, personal motivations that contribute to conflict, and an assessment of the attendees personal communication style as it relates to conflict. Class discussion will include methods of dealing effectively with aggressive behaviors and angry customers.

Learning Objectives for Conflict Resolution: In this course you will learn how to:

* Examine the four sources of workplace conflict.

* Evaluate personal conflict style by completing and analyzing an assessment.

* Effectively apply communication techniques during conflicts with customers and co-workers.

* Explore how the five stages of group development affects conflict and workplace needs.

Wednesday, November 02, 2016

9:00 AM - 9:30 AM
Business Meeting

Grand Ballroom A

9:55 AM - 11:00 AM
Keynote Address

Presented By: Larry Johnson

Grand Ballroom A

Absolute Honesty: Building A Corporate Culture That Values Straight Talk and Rewards Integrity

11:00 AM - 1:30 PM
Exhibit Hall with Lunch

Grand Ballroom B-G

1:35 PM - 2:30 PM
[Management Track] Executing a Consultant’s Recommendations: What to keep, What to change and What to throw out entirely

Presented By: Debbie Richeson , Chad Lynn , Tina McCarty

We’ve all received consulting reports where some of the recommendations were easy to implement, some needed to be changed and some simply weren’t going to work.  In this moderated panel discussion hear an honest, open and earnest discussion from three clients who will share the good, the bad and the ugly from a recent parking and transportation study so that you can be prepared, learn from their experience and get the most out of your consultant engagements.

1:35 PM - 2:30 PM
[Sustainability Track] TDM 2.0 @ Stanford

Presented By: Brian Shaw

This presentation will discuss how Stanford is making use of technology, alternative fuels, and the emerging field of residential transportation demand management to further efforts to reduce single occupancy vehicle travel, campus traffic, bike and pedestrian safety and demand for parking.  The presenter will discuss innovative approaches being made at Stanford to continue the progress made in reducing drive alone commuting while the campus continues to grow.  These will include electric buses and support for electric vehicles; growing bike commuting while improving bike safety on campus through programs, services and infrastructure; the emerging area of electric-based mobility devices such as ebikes, escooters and motorized skateboards; the role of technology in improving non-drive alone mobility (Uber/Lyft, Ride©, Scoop, Mobility as a Service (MaaS)); and residential TDM (same day delivery support, carsharing).

2:45 PM - 3:40 PM
[Management Track] Developing Privacy Policies for Parking Departments

Presented By: Kevin Uhlenhaker

The growing adoption of new and emerging technologies by parking operators has allowed our industry to realize significant improvements. In recent years, various public interest groups and legislators have expressed privacy concerns with the collection and use of data associated with these technologies. Many parking organizations do not have written parking data privacy policies in place to protect their organization and their customers. This session helps attendees create, review, or improve their privacy policies especially as it relates to recent legislation in California.

2:45 PM - 3:40 PM
[Management Track] Limitless Options: Finding (or Creating) Professional Development Opportunities for your Team

Presented By: Cindy Campbell , Julie Dixon

Training dollars are usually the first thing to get cut when the boss calls and asks you to tighten the budget belt.  But we know that if we don't keep up with our training and professional development our staff may be left being unprepared and feeling underappreciated.  In this session, Cindy Campbell, International Parking Institute’s Senior Training & Development Specialist and Julie Dixon, Principal & Founder of Dixon Resources Unlimited, will share a number of resources, ideas and professional development opportunities available to educate your staff and develop your team regardless of your budget.

3:45 PM - 4:40 PM
[Management Track] Accredited Parking Organization – Is Your Organization Up for the Challenge?

Presented By: Sam Veraldi

This session will present an overview of the new APO standard, and summarize the range of industry practices and features that are state of the industry in institutional, municipal, medical, university, airport, private, and other parking programs nationally and internationally. This session will review the checklist format that has been developed to document the necessary evidence of compliance with these evolving industry standards.  Programs that successfully meet the standards set forth in this assessment process will be certified as exemplifying a solid and well-rounded parking program and exhibiting the key practices supported by IPI, therefore warranting recommendation as having achieved Accredited Parking Organization (APO). 

3:45 PM - 4:40 PM
[Sustainability Track] What Does Stanford’s Roble Field Parking Structure Have In Common With the San Diego Airport Terminal 2 Parking Plaza?

Presented By: Jeffrey Goodermote , Paul Wessel , Matt Davis , Michelle Wendler

Both Stanford University and the San Diego Airport are pursuing Green Garage Certification to show their commitment to Sustainable Best Practices. Hear firsthand how easily attainable bronze level certification is under California’s Building Code and how both projects are reaching the goals for Management, Programs, Technology & Structural Design and Innovation. During this session, you will also hear the latest developments on the program’s governing body, the USGBC’s Parksmart, which began administrating the rebranded program last spring.

5:00 PM - 6:30 PM
Exhibit Hall

Grand Ballroom B-G

Thursday, November 03, 2016

8:30 AM - 10:00 AM
[Management Track] Roundtable- Municipal Management

Presented By: Wayne Dalton

If you oversee a municipal operation or work with those who do, this session is for you.  In this facilitated roundtable discussion participants will discuss contemporary topics unique to them, generate ideas on how to overcome common problems and network.

8:30 AM - 10:00 AM
[Management Track] Roundtable- University Management

Presented By: Marlene Cramer

If you oversee a university parking and transportation department or work with those who do, this session is for you.  In this facilitated roundtable discussion participants will discuss contemporary topics unique to them, generate ideas on how to overcome common problems and network.

8:30 AM - 10:00 AM
[Front Line Track] Roundtable- Front Line

Presented By: Cindy Campbell

If you are an organization’s front line, from customer service representative and enforcement officer to maintenance and special event staff, join your colleagues to discuss your biggest challenges and learn from your colleagues about solutions that you can bring back home. 

10:05 AM - 11:00 AM
[Sustainability Track] Mobility: Moving Parking in a New Direction

Presented By: Matt Darst

Parking doesn’t just impact mobility in significant ways; it impacts mobility in every way. Parking touches every point in the mobility spectrum, including congestion management, safety, and access. How we manage parking in the greater context of transportation policy says a lot about how we'll address traffic, ensure convenience, promote Vision Zero, and solve the first and last mile problem. The presentation will provide an overview of how parking can be used as a tool to help cities address these transportation issues.

10:05 AM - 11:00 AM
[Management Track] Designing Pricing Programs Today: Lessons from Seattle to San Francisco

Presented By: Lauren Mattern

Seattle and San Francisco were two of the first cities to implement a demand-responsive parking pricing program for their public parking systems.  One of the projects took a low-cost, low-tech approach, while the other was a high-tech showcase project.  Both have successfully modeled ways to better distribute parking demand and provide better customer experiences.  This session will cover the key attributes of both programs, with an emphasis on major lessons learned and the most important questions: Where do we go from here?  If designing a system from scratch today, which components from these projects would you use to create the most efficient, effective pricing system today?

10:05 AM - 11:00 AM
[Technology Track] Technology: The Future Is Here, Make the Most of It!

Presented By: Ali Khaksar , Philip Endres , Robert Amante , Kelly Clonts

From mobile payments and guidance systems to cloud computing and the collection of big data, technology in parking is advancing at a breakneck pace.  In this moderated panel session you’ll hear from the people who are bringing technology to our industry and what they think are the big ideas and big challenges that we may face.   You’ll walk away with a glimpse of the most exciting and promising technologies and creative thinking plus an appreciation for how to get “technology” right. 

11:00 AM - 12:30 PM
Awards Lunch

Grand Ballroom A

12:30 PM - 2:30 PM
Exhibit Hall

Grand Ballroom B-G

2:35 PM - 3:30 PM
[Management Track] Apples to Apples: Standard Measures Yield the Benefits of Benchmarking

Presented By: Blake Laufer

Big data isn’t the wave of the future—it’s the reality of the present. And benchmarking connects the dots to turn the abundance of data a parking organization produces into useful information. When using common standards of measurement, comparing your parking organization to others expands your knowledge about successes and opportunities.  Yet benchmarking falls short if parking operations don’t compare apples to apples. This presentation will identify significant standards of measurement—demographics and key performance indicators—important to comparing parking organizations. It will highlight benefits of benchmarking and examples of actionable information that can maximize the potential of your operation.

2:35 PM - 3:30 PM
[Technology Track] The Dos & Don’ts of Selling Parking Online from an Industry Veteran

Presented By: Tim Maloney

The parking industry has seen a huge increase in mobile payments and reservations over the past several years.  Early adopters of parking apps are driving millions of dollars of incremental revenue to their facilities. Wondering what the best practices are when you’re working with an online reservation partner? How should you set your online rates? How much inventory should you put online at a given time? How many online reservations apps should you work with?  Learn the dos and don’ts of properly leveraging this technology from an industry veteran who now helps lead one of the largest parking apps in the country.

2:35 PM - 3:30 PM
[Technology Track] Self Driving Cars

Presented By: An Nguyen , Pari Ashabi

We’ve heard the stories both good and bad but autonomous vehicles appear to be just on the horizon for commercial and personal use. This session will explore self-driving vehicles and the impact on parking and transit.  We’ll discuss strategies on building new parking structures when self-driving vehicles may affect the parking demand and how cities may reduce parking.

3:35 PM - 4:30 PM
[Sustainability Track] So we didn’t get the $50 million: Life since the Smart City grant and how Denver’s big ideas are still moving forward

Presented By: Cindy Patton , Sean Mackin

Out of 78 cities, Denver was one of seven selected as a finalist for the USDOT’s Smart City Challenge and, as a result, devoted a team of experts to developing a premier business plan for technology innovation in mobility. Although not awarded the 50 million, Denver is still moving forward with some great concepts from the plan. Topics in this session will include how Denver is pursuing creative strategies to implement our Smart City ideas including our mobility marketplace app, Go Denver; bringing new sharing economy transportation solutions to underserved areas; increasing electric vehicle adoption and infrastructure; and connected vehicle strategies; and pursuing innovation partnerships with private organizations.

3:35 PM - 4:30 PM
[Technology Track] How to optimize your drive and park experience through Machine Learning Techniques

Presented By: Emmanuel Loreno, PhD

Regulate the curb and provide parking spaces for residents, special events, visitors or shoppers is a delicate balance to achieve. Recent studies demonstrated that in some cities 30% of the traffic was generated by people looking for a parking spot. This situation not only generates frustration for the driver but strongly contributes to CO2 emissions and other air pollutants. Parking guidance and path planning can help day to day parking but is also a must-have technology to spread the drivers over the available parking facilities in the city for specific events or particular driving conditions.

3:35 PM - 4:30 PM
[Sustainability Track] Garage Ventilation Energy Efficiency – A Significant Savings Opportunity Not To Be Overlooked

Presented By: Frank Nagle

New, stricter standards have been adopted in California, with Title 24 now requiring continuous ventilation in commercial garages – even with a carbon monoxide (CO) system in place and operable.  Fortunately, garage ventilation technology has taken a quantum leap in the past few years to produce innovative, “variable flow” demand-control ventilation (DCV) systems. Learn how "variable flow" systems provide a smarter, more capable and cost effective means for ventilating commercial garages, yielding substantial, across-the-board rewards -- including energy savings up to and beyond 95%.

5:00 PM - 6:30 PM
[Sponsored by IPS Group] Presidents Reception

Sponsored by IPS Group

Friday, November 04, 2016

8:00 AM - 9:30 AM
Legislative Review Session

Presented By: Matt Siverling , Julie Rosenberg

Review all the current pending and active legislation related to parking. Our legislation committee chairperson and our Sacramento lobbyist will be on-hand to answer your questions.

9:35 AM - 12:15 PM
[Front Line Track] DMV Update

Presented By: Kelly Walton , Maribel Fuentes

This session will be a brief overview by DMV representatives on the following topics

  • Vehicle Registration Print Out Review
  • Disabled Placard/License Plate Review
  • Occupational Licensing and How to look up Dealer Plates

9:35 AM - 11:00 AM
[Management Track] Paleo Diet for Parking: Using Lean Management Techniques to Drive Organizational Effectiveness

Presented By: Marlene Cram Cramer

We’ve all heard about lean organizations but how can lean principles be applied to your parking operation?  This interactive session will quickly give you hands on tools to make your parking operation more effective when solving problems.   Attendees will learn about "lean" business principles, how these can apply to your parking operation and how to conduct meetings or approach problem solving in an effective manner by using lean tools and exercises.

Hyatt Regency Orange County
11999 Harbor Blvd
Garden Grove, CA 92840

CLICK HERE for hotel arrangements.

Become a Sponsor

Booth 101
Booth 103
POM Parking Meters
Booth 105
Booth 107
Booth 109
Booth 111
Booth 113
Booth 115
Booth 200
IPS Group
Booth 201
HUB Parking Technology USA, Inc.
Booth 202
CDM Smith
Booth 203
Booth 204
Rydin Decal
Booth 205
Booth 206
McCarthy Building Companies, Inc.
Booth 208
Swarco Traffic Americas
Booth 210
T2 Systems
Booth 211
SP Plus Corporation
Booth 212
Booth 213
Southland Printing Company, Inc.
Booth 214
Q-Free TCS
Booth 215
Cale America
Booth 300
Pacific Parking Systems, Inc.
Booth 301
Watry Design, Inc.
Booth 302
Pacific Parking Systems, Inc.
Booth 303
Medeco Security Locks
Booth 304
Booth 305
Data Ticket, Inc.
Booth 310
Amano McGann
Booth 311
Duncan Solutions
Booth 312
Walker Parking Consultants
Booth 313
Toledo Ticket Company
Booth 314
Municipal Maintenance Equipment, Inc.
Booth 315
Booth 400
Complus Data Innovations, Inc
Booth 401
Booth 402
Complus Data Innovations, Inc
Booth 403
Global Parking Solutions USA
Booth 404
Booth 405
Clancy Systems
Booth 407
Weldon, Williams & Lick, Inc.
Booth 409
Turbo Data Systems
Booth 410
Booth 411
Turbo Data Systems
Booth 412
Tannery Creek Systems Inc
Booth 413
Walter P Moore
Booth 414
Booth 415
Eyepax IT Consulting
Booth 500
Phoenix Group Information Systems
Booth 502
CTE Systems
Booth 504
JCL Traffic Services
Booth 506
Booth 508
Booth 510
Booth 512
Booth 514
Sean Mackin
City and County of Denver Colorado
Cindy Patton
City and County of Denver Colorado
Robert Amante
Pari Ashabi
Walker Parking Consultants
Cindy Campbell
Senior Training & Development Specialist International Parking Institute
Kelly Clonts
Marlene Cramer
CAPP Cal Poly San Luis Obispo
Marlene Cram Cramer
CAPP Cal Poly San Luis Obispo
Wayne Dalton
City of Monterey
Matt Darst
Matt Davis
Watry Design, Inc.
Julie Dixon
Dixon Resources Unlimited
Philip Endres
Maribel Fuentes
Jeffrey Goodermote
Swinerton Builders
Larry Johnson
MA Corporate Culture Expert
(800) 759-4933

For twenty five years, Larry has helped organizations build more productive and profitable working cultures through the development of strong leaders and dedicated employees. He has received rave reviews from more than150,000 busi-ness, government, and health-care professionals in every state in the union, as well as in Great Britain, China, Indonesia, Central America and Australia for his presentations on the topics of leadership, change, customer service, and honesty in business. Additionally, Larry has eight years of real life experience as a manager in health care, three years as a manager in city government, and 26 years as president of his own consulting firm.

Casey Jones
CAPP, Vice President, Institutional Services, SP+
Ali Khaksar

Ali Khaksar, President of TagMaster North America since its inception, is responsible for business planning for automatic vehicle identification (AVI), transportation, and security while overseeing all North American operations. He also serves as chairman of the Board of Directors, is responsible for company investments in the AVI industry, and leads corporate product development initiatives. Prior to TagMaster NA, he worked as the director of business development and operations manager at several companies serving the AVI industry. He is a member of the International Parking Institute and the American Society for Industrial Security.

Blake Laufer
Emmanuel Loreno, PhD
Chad Lynn
CAPP, City of Beverly Hills
Tim Maloney
Lauren Mattern
Tina McCarty
City of Stockton
Frank Nagle
Frank Nagle, Nagle Energy Solutions, LLC

Frank Nagle is the founding principal of Nagle Energy Solutions (NES), which develops, manufactures, distributes and installs an innovative, energy saving ventilation control system for commercial garages.

He is an active member of the International Parking Institute (IPI), Green Parking Council (GPC) and the California Public Parking Association (CPPA), serving on the IPI’s Sustainability Committee and the GPC’s Sustainable Technologies Committee, for which he helped craft the Green Garage Certification Standard for garage ventilation.

In 2011, he served on the California Energy Commission (CEC) task force that revised California’s Energy Code, known as Title 24, specific to enclosed parking garage ventilation.

An Nguyen
Walker Parking Consultants
Debbie Richeson
San Diego State University
Julie Rosenberg

Julie Rosenberg has been the Manager of the SFMTA Hearing Section since 2005.  In addition to conducting hearings for contested parking citations, tows and boots, the SFMTA Hearing Section conducts hearings on protested transit violation citations, Safe Paths of Travel citations (issued against contractors that create unsafe conditions on the street) and complaints made against Muni bus operators for alleged violations of the Muni Rules related to access for the disabled.  After attending USF Law School, she became licensed to practice law in 1995 and worked in private practice for several years prior to joining the SFMTA.  She is the current Northern Director at Large for the CPPA and is on the legislative committee.

Brian Shaw
CAPP Stanford University
Matt Siverling
CPPA Lobbyist

Matt Siverling has been an independent contract lobbyist since 2004; representing the State Association of County Auditors; the County Agricultural Commissioners & Sealers Association, the California Association of Clerks & Election Officials, and San Benito County. He also has represented the Fresno Flood Control District and assisted in representing the Chief Probation Officers of California.

Kevin Uhlenhaker
Nupark Inc.

Kevin Uhlenhaker, CEO of NuPark, has over 16 years of experience in the parking industry. He co-founded NuPark to bring the efficiencies of LPR based parking management and a truly customer focused approach to the parking market. He is a member of the IPI Technology Committee and was recognized as part of NPA's 2105 40 under 40 awards.  Before NuPark, Kevin spent time with various parking organizations including at Texas Tech University, T2 Systems, and ParkingSoft.

Sam Veraldi
Kelly Walton

Kelly Walton has been with the State for 31 years and the Department of Motor Vehicles for the past 29 years and is currently the lead Parking Liaison Officer with the Justice and Government Liaison Branch. Kelly has worked for the department in various capacities with increasing responsibilities, which has allowed her to expand her knowledge in both the vehicle registration and drivers license process. Ms. Walton has also served as the Subject Matter Expert and Liaison between the Franchise Tax Board and the department regarding the delinquent registration collection process. She has also participated as lead presenter to the Department of Motor Vehicle’s training branch and to their field office personnel in the training and understanding of the collection process for vehicle registration and dishonored checks.

Michelle Wendler
Watry Design, Inc.
Paul Wessel

Submit Presentation Materials

Carmen Gachupin

Director at Large, South

Director of Parking and Transportation
Cal State Los Angeles

Carmen Gachupin
5151 State University Dr.
Los Angeles, CA 90032
(323) 343-5754
[Fax] (323) 343-6480

Kirk Strassman

Vendor Representative

Vice President, Parking & Mobility Solutions
Xerox, Inc.

255 California Street
Suite 550
San Francisco, CA 94111
(310) 883-5125

Yael Oved

Conference Coordinator


P.O. Box 261605
Encino, CA 91426
(818) 581-1110

Casey Jones

Conference Program Chair

SP Plus Corporation

3937 Globe Theatre Avenue
Boise, ID 83716
(208) 866-7743