2015 Annual CPPA Conference & Trade Show

November 4th - 6th, 2015
Oakland Marriott

The 32nd annual CPPA conference will be held at the beautiful Marriott Oakland City Center on November 4-6, 2015. The hotel is centrally situated in downtown, having the opportunity to explore nearby Chinatown, museums, fine dining and trendy shopping at Jack London Square. Hop on the BART Subway System located across the street from the Oakland Marriott City Center and be comfortably transported to downtown San Francisco in only 12 minutes. The conference program will feature new information, great networking and multiple training opportunities as well as a great tradeshow for all attendees to visit.

Tuesday, Nov 3, 2015

8:00 AM - 4:45 PM
Hearing Examiner Training

Topics Include:
• Setting up and conducting the Hearing 

• The Investigative Process 

• The Importance of Due Process

• Legislative Update 

• Elements of a Good Decision Letter

8:00 AM - 4:45 PM
Green Garage Assessor Training

Presented By: Mr Daniel Ciarcia

Green Garage Certification Assessor Training is a one-day class that equips participants with the knowledge to:

 

• Illustrate and detail the specific management, programmatic, technological and structural elements of certification

 

• Demonstrate how certified green garages lower costs, enhance value and increase facility sustainability

 

• Evaluate a parking facility using certification tools, processes and procedures

 

• Recognize, verify and encourage environmentally sustainable solutions in new, existing and retrofitted parking garages

 

• Determine whether a facility is well positioned to pursue certification, and make improvements to achieve successful program recognition

8:15 AM - 4:45 PM
Customer Service/ Conflict Resolution

Presented By: Ms Cindy Campbell

Customer Service

The concept of being able to provide excellent customer service can be challenging, especially when the customer ISN’T always right! For those of us working within the parking industry, the goal of being perceived by the public as helpful and professional is attainable.

Attendees will gain valuable insights into how they may be perceived by customers and co-workers. Come learn how you can contribute to positive customer interaction through the use of effective communication methods and customer acknowledgment.

 

Conflict Resolution

How do you handle yourself when faced with conflict?  Complete a self-assessment and learn more about how to tailor your responses to different conflict situations in the workplace and with customers.  This session will help you to identify the sources of workplace conflict, assess your personal communication style, and recognize tools to communicate effectively with customers and co-workers.  Once you understand your style, you can apply the right tools when dealing with workplace conflict. 

Participants will receive useful information and techniques helpful to front line personnel, supervisors, and managers who interact with the public as well as peers and co-workers.

8:45 AM - 3:45 PM
6:00 PM - 8:00 PM
Welcome Reception

Wednesday, Nov 4, 2015

8:00 AM - 9:00 AM
Breakfast
9:00 AM - 9:30 AM
Member's Meeting

9:30 AM - 9:45 AM
Welcome Address

9:45 AM - 10:45 PM
Keynote Speaker- Stuart K. Robinson

Presented By: Mr Stuart K. Robinson

“Pave Your Way to Success with New Rules of Thinking”

Objective 1: To help examine the futility of trying to alter the system, the boss, orsignificant other when the most powerful, painless way to effect change is to adjust our own thinking, beliefs, blueprint and actions.

Objective 2:To outline the fundamental modes of thinking that will empower us to overcome the boundaries that limit possibility, freeing us from non-productive thoughts and behaviors that actually create our obstacles.   

Objective 3: To help usdefeat the harmful thinking within ourselves that allows and invites our employer, our families, and even total strangers to diminish our experience and enjoyment of this wonderful opportunity called life.

11:00 AM - 1:25 PM
Exhibit Hall with Lunch

1:30 PM - 2:25 PM
Tactical Communication: Understanding the Messages we Send and Receive

Presented By: Ms Cindy Campbell

When it comes to first impressions–what snap decisions are being made about you?Others form their image of you through their own filters and based on this initial information, they form an impression and make decisions about who you are and how you will respond from that point on. This session will help you to better understand how your facial expressions, mood, body language and choice of words affect how your message is received by others. 

1:30 PM - 2:55 PM
Expanding Our Parking Vocabulary: Parking Professionals and Green Garage Certification Concepts- IPI Sustainability Committee

1:30 PM - 2:25 PM
EMV and Payment Updates

2:30 PM - 3:25 PM
Parking Matters® Media Training: Making the Most of Media Opportunities

Presented By: Ms Cindy Campbell , Mr Casey Jones

The thought of being interviewed for live television can be frightening. With a little preparation and training, even the reluctant among us can learn to thrive in the media spotlight. Two of the parking industry’s frequent spokespersons will share their insights and experience to help you feel more comfortable and prepared to talk with the media. This session will provide examples - both good and bad - in dealing with interviews as well as best-in-practice strategies for improving the public’s perception of parking. 

 

2:30 PM - 3:25 PM
Big Data- What is it and why does it matter- IPI Technology Committee

2:30 PM - 3:25 PM
Web Based Enforcement Application Tool For Real-Time Field Support

4:30 PM - 6:00 PM
Exhibit Hall- Vendor Reception

Thursday, Nov 5, 2015

7:30 AM - 8:30 AM
Breakfast
8:00 AM - 9:45 AM
General Sessions- Go Berkeley & Oakland Updates

9:45 AM - 10:40 AM
Disabled Placard DMV Presentation and Panel

9:45 AM - 10:40 AM
Making Smart Parking a Part of Intelligent Transportation Systems

9:45 AM - 10:40 AM
Excuting a One-Day Transportation Plan For 38,000: UC 2014 Commencement

10:45 AM - 11:40 AM
To Charge of Not to Charge: Transit Parking Case Studies

10:45 AM - 11:40 AM
Seven Steps to EV Charging

10:45 AM - 11:40 AM
Increasing Off-Street Enforcement Efficiency with Real-Time Violation Tracking

11:45 AM - 1:15 PM
Awards Luncheon

1:15 PM - 3:15 PM
Exhibit Hall

3:15 PM - 4:10 PM
Parking Revenue Security

3:15 PM - 4:10 PM
Life Without a Parking Structure

3:15 PM - 4:10 PM
Tactical Communication: Dealing Effectively with Anger, Disrespect and “Off Topic” Dialog

Presented By: Ms Cindy Campbell

Some of the most stress-provoking situations encountered at work involve interactions with angry, disrespectful customers. This session will discuss the importance of active listening and projecting empathy during difficult customer contacts. In addition, the presenter will review effective techniques intended to help you to direct the conversation back on topic.

 

4:15 PM - 5:15 PM
How To Engage and Define Your Stakeholders

4:15 PM - 5:15 PM
Embracing the Changing Market Mobile Platforms

4:15 PM - 5:15 PM
Parking Meter Collections, Counting and Reconciliation Process

5:30 PM - 7:00 PM
President's Reception

Friday, Nov 6, 2015

7:30 AM - 8:30 AM
Breakfast
8:00 AM - 8:55 AM
Parking Structure Maintenance

8:00 AM - 8:55 AM
Vehicle Barriers in All New Construction

9:00 AM - 10:25 AM
Legislative Update

10:30 AM - 11:45 AM
DMV update



Oakland Marriott City Center
1001 Broadway
Oakland, CA 94607

CLICK HERE for hotel arrangements.


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Carmen Gachupin

Director at Large, South

Director of Parking and Transportation
Cal Stare L,A.

5151 State University Drive
Los Angeles, CA 90032
(323) 343-5754
[Fax] (323) 343-6480
cgachup@cslanet.calstatela.edu

Kirk Strassman

Vendor Representative

VP, Parking Solutions, West Region
Xerox

606 S. Olive Street, 23rd Floor
Los Angeles, CA 90014
(310) 883-5125
[Fax] (213) 688-0807
kirk.strassman@xerox.com

Michelle Wendler

Conference - Program Co-Chair

Principal
Watry Design, Inc.

100 Century Center Ct.
Ste. 600
San Jose, CA 95112
(949) 429-4800
[Fax] (408) 532-5004
info@watrydesign.com

Marlene Cramer, CAPP

Conference - Program Co-Chair

Assistant Director Business Services, University Police
Cal Poly

1 Grand Ave., Bldg 36
San Luis Obispo, CA 93407-0140
(805) 756-6141
[Fax] (805) 756-6676
mcramer@calpoly.edu

Yael Oved

Conference Coordinator


owner

P.O. Box 261605
Encino, CA 91426
(818) 581-1110
yael581@hotmail.com