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Aug 20
8:00 AM - Hearing Officer Training
Calendar: Workshops
Thursday, Aug 20, 2015 8:00 AM - 4:00 PM
Cal State University, Sacramento Folsom Hall, Room 1049 7667 Folsom Blvd Sacramento, CA 95826

Presented By: Steve Bowman

Learn how to conduct Hearings Practice rendering effective decisions applies to anyone involved in making parking citation decisions.


Attendees of this 8-hour training program will be taken through the citation appeal and hearing process. In-depth discussion covering hearing officer procedures and class participation in hearing scenarios will be included. Attendees will receive a written hearing examiner manual.

Topics Include:
1. Overview of the Contesting Program
2. Initial Review Process and Procedure
3. Setting up the Hearing
4. Fines and Exceptions
5. Meeting Agency Requirements
6. Review of a model Hearing Manual
7. Application of Applicable Vehicle Code Sections
8. Completion of 8 hours of training 40215 C.V.C.


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Aug 21
11:00 AM - Tactical Communication Training 201
Calendar: Workshops
Friday, Aug 21, 2015 11:00 AM - 4:00 PM
Sacramento State Folsom Hall, Room 1049 7667 Folsom Blvd. Sacramento, CA 95826

 Presented By:

Cindy Campbell, 

Senior Training & Development Specialist

International Parking Institute

Skills for Customer Service Professionals in the Parking & Transportation Industry:  Setting the Tone through Effective Communication 

The second of two seminars designed to assist front line staff in the delivery of excellent customer service. Attendees learn techniques intended to assist them with communication challenges frequently encountered when dealing with customers.  This seminar is intended to assist staff in the delivery of quality customer service while navigating the complexities of difficult customer interactions. Information presented in the TC 201 course builds on the skills and techniques introduced in TC 101.(Please Note:  For best outcomes, Agencies are encouraged to include those staff members who have previously attended the TC 101.  Previous attendance in TC 101, however, is not required.)

  

Participants receive additional tools and resources to assist them in evaluating the motivations and addressing the behaviors and demands of difficult customers.
  

Course Topics & Discussions 

• Customer Service: Attitude vs. Aptitude

• Rampant Rudeness

• Mood Quotient & First Impressions

• What Motivates People

• Empathy vs. Sympathy

• Body Language & The Signs of Deception

• Learned & Situational Optimism

• Increasing Competence & Performance


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Nov 03
8:00 AM - Green Garage Training
Calendar: Workshops
Tuesday, Nov 3, 2015 8:00 AM - 5:00 PM
Oakland Marriott


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8:00 AM - Hearing Examiner Training
Calendar: Workshops
Tuesday, Nov 3, 2015 8:00 AM - 5:00 PM
Oakland Marriott


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8:00 AM - Front Line Training
Calendar: Workshops
Tuesday, Nov 3, 2015 8:00 AM - 5:00 PM
Oakland Marriott


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8:15 AM - Customer Service/ Conflict Resolution
Calendar: Conference Sessions
Tuesday, Nov 3, 2015 8:15 AM - 4:45 PM


8:45 AM - Golf Tournament
Calendar: Conference Events
Tuesday, Nov 3, 2015 8:45 AM - 3:45 PM


6:00 PM - Welcome Reception
Calendar: Conference Events
Tuesday, Nov 3, 2015 6:00 PM - 8:00 PM


Nov 04
8:00 AM - Breakfast
Calendar: Conference Events
Wednesday, Nov 4, 2015 8:00 AM - 9:00 AM


9:00 AM - Member's Meeting
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 9:00 AM - 9:15 AM


9:15 AM - Welcome Address
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 9:15 AM - 9:30 AM


9:45 AM - Keynote Speaker- Stuart K. Robinson
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 9:45 AM - 10:45 PM


11:00 AM - Exhibit Hall with Lunch
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 11:00 AM - 1:15 PM


1:30 PM - Tactical Communication
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 1:30 PM - 2:15 PM


1:30 PM - Expanding Our Parking Vocabulary: Parking Professionals and Green Garage Certification Concepts- IPI Sustainability Committee
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 1:30 PM - 2:15 PM


1:30 PM - EMV and Payment Updates
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 1:30 PM - 2:15 PM


2:30 PM - Media Training
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 2:30 PM - 3:15 PM


2:30 PM - Big Data- What is it and why does it matter- IPI Technology Committee
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 2:30 PM - 3:15 PM


2:30 PM - Web Based Enforcement Application Tool For Real-Time Field Support
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 2:30 PM - 3:15 PM


4:30 PM - Exhibit Hall- Vendor Reception
Calendar: Conference Sessions
Wednesday, Nov 4, 2015 4:30 PM - 6:00 PM


Nov 05
7:30 AM - Breakfast
Calendar: Conference Events
Thursday, Nov 5, 2015 7:30 AM - 8:30 AM


8:00 AM - General Sessions- Go Berkeley & Oakland Updates
Calendar: Conference Sessions
Thursday, Nov 5, 2015 8:00 AM - 8:45 AM


9:00 AM - Disabled Placard DMV Presentation and Panel
Calendar: Conference Sessions
Thursday, Nov 5, 2015 9:00 AM - 10:00 AM


9:00 AM - Making Smart Parking a Part of Intelligent Transportation Systems
Calendar: Conference Sessions
Thursday, Nov 5, 2015 9:00 AM - 10:00 AM


10:00 AM - To Charge of Not to Charge: Transit Parking Case Studies
Calendar: Conference Sessions
Thursday, Nov 5, 2015 10:00 AM - 11:00 AM


10:00 AM - Seven Steps to EV Charging
Calendar: Conference Sessions
Thursday, Nov 5, 2015 10:00 AM - 11:00 AM


10:00 AM - Increasing Off-Street Enforcement Efficiency with Real-Time Violation Tracking
Calendar: Conference Sessions
Thursday, Nov 5, 2015 10:00 AM - 11:00 AM


10:00 AM - Excuting a One-Day Transportation Plan For 38,000: UC 2014 Commencement
Calendar: Conference Sessions
Thursday, Nov 5, 2015 10:00 AM - 11:00 AM


11:15 AM - Awards Luncheon
Calendar: Conference Sessions
Thursday, Nov 5, 2015 11:15 AM - 12:45 PM


1:00 PM - Exhibit Hall
Calendar: Conference Sessions
Thursday, Nov 5, 2015 1:00 PM - 2:45 PM


3:00 PM - Parking Revenue Security
Calendar: Conference Sessions
Thursday, Nov 5, 2015 3:00 PM - 3:45 PM


3:00 PM - Life Without a Parking Structure
Calendar: Conference Sessions
Thursday, Nov 5, 2015 3:00 PM - 3:45 PM


3:00 PM - Tactical Communications
Calendar: Conference Sessions
Thursday, Nov 5, 2015 3:00 PM - 3:45 PM


4:00 PM - Understanding AVI
Calendar: Conference Sessions
Thursday, Nov 5, 2015 4:00 PM - 5:00 PM


4:00 PM - Embracing the Changing Market Mobile Platforms
Calendar: Conference Sessions
Thursday, Nov 5, 2015 4:00 PM - 5:00 PM


4:00 PM - Parking Meter Collections, Counting and Reconciliation Process
Calendar: Conference Sessions
Thursday, Nov 5, 2015 4:00 PM - 5:00 PM


5:15 PM - President's Reception
Calendar: Conference Events
Thursday, Nov 5, 2015 5:15 PM - 6:45 PM


Nov 06
7:30 AM - Breakfast
Calendar: Conference Events
Friday, Nov 6, 2015 7:30 AM - 8:30 AM


8:00 AM - Proactive Risk Management
Calendar: Conference Sessions
Friday, Nov 6, 2015 8:00 AM - 8:45 AM


8:00 AM - Vehicle Barriers in All New Construction
Calendar: Conference Sessions
Friday, Nov 6, 2015 8:00 AM - 8:45 AM


9:00 AM - Legislative Update
Calendar: Conference Sessions
Friday, Nov 6, 2015 9:00 AM - 10:15 AM


10:30 AM - DMV update
Calendar: Conference Sessions
Friday, Nov 6, 2015 10:30 AM - 11:45 AM